Privacy Policy

At The Ink Florist, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you visit our website and use our services. By using our website, you consent to the practices outlined in this policy.

1. Information We Collect

We collect information that you provide to us directly and automatically when you use our website.

  • Personal Information: When you place an order, create an account, or contact us, we may collect personal information such as your name, email address, phone number, shipping address, billing address, and payment details.
  • Non-Personal Information: We may also collect non-personally identifiable information automatically, such as your IP address, browser type, device information, pages you visit on our site, and how you interact with our content. This data helps us improve our services and user experience.

2. How We Use Your Information

We use the information we collect for various purposes, including:

  • Order Processing: To fulfill your orders, process payments, and deliver products.
  • Customer Support: To respond to inquiries, resolve issues, and improve customer service.
  • Marketing and Promotions: To send you promotional emails or offers (only if you’ve opted in to receive such communications). You can unsubscribe from these emails at any time.
  • Improving Services: To enhance the functionality and content of our website and ensure the best possible user experience.

3. Sharing Your Information

We will never sell or rent your personal information to third parties. However, we may share your information in the following circumstances:

  • Service Providers: We may share your data with trusted third-party vendors, such as payment processors, shipping companies, or email service providers, to help us operate our business and provide services to you.
  • Legal Requirements: We may disclose your information to comply with legal obligations, such as responding to subpoenas, court orders, or legal processes, or to protect our rights and the safety of others.
  • Business Transfers: In the event of a business transfer, such as a merger, acquisition, or sale, your information may be transferred as part of the transaction. We will notify you of such changes if they occur.

4. Data Security

We take reasonable steps to protect the information you provide to us. We use industry-standard encryption technology (SSL) to secure sensitive data, such as payment information, during transmission. However, no method of data transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee its absolute security.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our website. Cookies are small files that are stored on your device to help us remember your preferences, improve site functionality, and analyze website traffic.

  • Types of Cookies We Use:
    • Essential Cookies: Required for basic functionality, such as account login and order processing.
    • Analytics Cookies: Help us analyze website usage and improve our services.
    • Marketing Cookies: Used for targeted advertising and promotional offers.

You can control cookie settings through your browser settings, but please note that disabling cookies may affect your ability to use some features of our website.

6. Your Rights and Choices

You have certain rights regarding your personal information, including:

  • Access and Correction: You may request access to the personal information we hold about you and ask us to correct any inaccuracies.
  • Opt-Out of Marketing Communications: You can opt out of receiving marketing emails by clicking the unsubscribe link in our emails or contacting us directly.
  • Data Deletion: In some cases, you may request the deletion of your personal information, subject to legal requirements or legitimate business needs.

To exercise any of these rights, please contact us at Theinkfloristkl@gmail.com.

7. Children’s Privacy

Our website is not intended for use by children under the age of 13. We do not knowingly collect or solicit personal information from children. If we learn that we have collected personal information from a child under the age of 13, we will take steps to delete that information as quickly as possible.

8. International Transfers

If you are accessing our website from outside Malaysia, please note that your information may be transferred to, stored, and processed in Malaysia or other locations where we or our service providers operate. By using our website, you consent to the transfer of your information to countries that may have different data protection laws.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. Any updates will be posted on this page, and the revised policy will be effective as of the date shown at the top of the page. We encourage you to review this policy periodically for any updates.

10. Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy or your personal information, please contact us at:

  • Email: Theinkfloristkl@gmail.com
  • Phone: 6012-2410008
  • Address: Endah Parade, Lot. 1-013A, Level 1, Bandar Baru Sri Petaling, Kuala Lumpur, 57000 Kuala Lumpur , Malaysia

Thank you for trusting The Ink Florist with your personal information. We are committed to ensuring your privacy and security.