Refund Policy

At The Ink Florist, we take great pride in providing high-quality flowers and exceptional service. However, we understand that sometimes things don't go as planned. Please take a moment to review our refund policy.

1. Order Cancellations

• Cancellation Before Delivery: If you need to cancel an order, you must do so at least 24 hours before the scheduled delivery time for a full refund. Cancellations made within 24 hours of the scheduled delivery may not be eligible for a full refund.
• Cancellation After Delivery: Once an order is delivered, it cannot be canceled.

2. Refunds for Incorrect or Damaged Products

• If you receive a damaged or incorrect product, please contact us within 3 hours of delivery with a clear photo of the issue. We will offer a full refund or a replacement at no additional charge.
• In the event of an incorrect delivery (wrong flowers or wrong address), we will offer a full refund or resend the correct order.

3. Perishable Items

• Flowers are perishable products, and once delivered, we are unable to offer refunds for any wilting or decline that occurs due to the natural life cycle of the flowers.
• If your flowers arrive in poor condition (damaged, wilted, or spoiled), we will provide a refund or send a replacement upon receiving a photo of the damaged product.

4. Delivery Issues

• If your order is delayed or not delivered on the scheduled date, please contact us immediately. We will work to resolve the issue and offer a refund or reschedule the delivery as needed.
• We cannot be held responsible for delivery issues caused by incorrect address details or weather-related delays.

5. Refund Process

• Refunds will be processed within 5-7 business days to the original method of payment.
• In case of disputes or concerns, please contact our customer service team at Theinkfloristkl@gmail.com or +6012-2410008.

Thank you for choosing The Ink Florist. We are committed to ensuring that your experience with us is always a positive one!