Terms of Service

Welcome to The Ink Florist! By using our website, products, and services, you agree to comply with and be bound by the following Terms of Service. Please read them carefully.

1. General Terms

  • By accessing or using our website, you agree to be bound by these Terms of Service and all applicable laws and regulations.
  • If you do not agree with any of these terms, please do not use our website or services.
  • We reserve the right to change, modify, or update these Terms of Service at any time, and your continued use of the website signifies your acceptance of any changes.

2. Account and Registration

  • To place an order on our website, you may need to create an account. You agree to provide accurate and complete information when registering and to update your information as needed.
  • You are responsible for maintaining the confidentiality of your account information, including your username and password, and for all activities that occur under your account.

3. Products and Pricing

  • All product descriptions, pricing, and availability are subject to change without notice. While we strive to ensure accuracy, we do not guarantee that all information on the website is free from errors.
  • All prices are displayed in MYR and include taxes unless otherwise stated. Delivery charges may apply and will be added during checkout.
  • We reserve the right to limit the quantities of products sold, refuse or cancel orders, or restrict sales to specific regions or individuals.

4. Orders and Payment

  • By placing an order through our website, you are making an offer to purchase the products in your cart. We reserve the right to accept or decline your order for any reason.
  • You agree to pay all charges, including applicable taxes, shipping fees, and any other charges specified at checkout.
  • Payment for orders must be made at the time of purchase through our secure online payment system.

5. Delivery

  • We offer delivery services within the klang valley. You are responsible for providing accurate delivery information. We cannot be held liable for delays or non-delivery due to incorrect or incomplete address details.
  • Delivery times and dates are subject to availability and may vary depending on location and other factors. While we will make every effort to deliver your order on time, we do not guarantee specific delivery windows.
  • In case of any issues with delivery, please contact our customer service team as soon as possible for assistance.

6. Refunds and Returns

  • Please refer to our [Refund Policy] for information on cancellations, returns, and refunds.
  • Refunds will be processed in accordance with our Refund Policy, and any applicable processing fees may apply.

7. Use of Website

  • You agree to use our website for lawful purposes only and not to engage in any activity that may interfere with or disrupt the website or its services.
  • You may not use any automated means, such as robots or scripts, to access or gather data from our website without permission.
  • You may not copy, distribute, or use any content from our website, including images, text, logos, and other proprietary information, without our explicit consent.

8. Privacy and Data Protection

  • Your privacy is important to us. Please refer to our [Privacy Policy] for information about how we collect, use, and protect your personal information.
  • By using our website and services, you consent to the collection and use of your personal data as outlined in our Privacy Policy.

9. Limitation of Liability

  • To the fullest extent permitted by law, The Ink Florist shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of our website or services.
  • We do not guarantee that our website will be free of errors, viruses, or other harmful components. It is your responsibility to take appropriate measures to protect your devices.

10. Contact Us

If you have any questions or concerns about these Terms of Service, please contact us at:

  • Email: Theinkfloristkl@gmail.com
  • Phone: 6012-2410008
  • Address: Endah Parade Lot. 1-013A, Level 1, Bandar Baru Sri Petaling, Kuala Lumpur, 57000 Kuala Lumpur , Malaysia

Thank you for choosing The Ink Florist. We appreciate your business!